PRIVACY POLICY

  1. Who We Are

This Privacy Policy applies to all websites operated by us, including:

We are committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

  1. Personal Information We Collect and Why We Collect It

We collect and hold personal information that is reasonably necessary for our business functions and activities as a real estate agency, including property sales, leasing, property management, and related services.

2.1 Collection of Personal Information

We may collect personal information including, but not limited to:

  • Your name, residential address, email address, and telephone number
  • Information provided in tenancy applications, rental agreements, property transactions, expressions of interest, and service enquiries
  • Information voluntarily submitted via contact forms, email correspondence, telephone calls, SMS, or in-person communications
  • Information obtained from publicly available sources and government or regulatory bodies, including but not limited to the Valuer General’s Office, Land Titles Office, and local councils
  • Information collected in connection with marketing and communication activities, including newsletter subscriptions, property alerts, and client engagement records managed through our customer relationship management (CRM) systems, including Vault CRM or similar platforms
  • Technical and behavioural data collected through cookies and similar technologies, including but not limited to Google Analytics, Google Ads, Meta Pixel, and other social media or digital advertising platforms

2.2 Purpose of Collection

We collect personal information for purposes including:

  • Providing real estate services, including property sales, leasing, and property management
  • Responding to enquiries and communicating with clients, customers, and website users
  • Assessing tenancy applications and managing residential and commercial tenancies
  • Facilitating property transactions, settlements, and related administrative processes
  • Conducting marketing, advertising, remarketing, and client engagement activities
  • Improving our website functionality, performance, and user experience through analytics
  • Maintaining accurate records and managing client relationships
  • Complying with legal, regulatory, and professional obligations
  1. Comments

When visitors leave comments on our website, we collect:

  • The data entered in the comments form
  • The visitor’s IP address
  • Browser user agent information

This information is collected for spam detection, site security, and fraud prevention.

An anonymised string (hash) created from your email address may be provided to the Gravatar service to determine whether you are using it. The Gravatar privacy policy is available at: https://automattic.com/privacy/

After approval of your comment, your profile image (if applicable) may be publicly visible in the context of your comment.

  1. Media

If you upload images to the website, you should avoid uploading images containing embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location data from images displayed on the site.

  1. Cookies

We use cookies and similar technologies to improve user experience, analyse website performance, and support marketing activities.

If you leave a comment, you may opt in to saving your name, email address, and website in cookies for convenience. These cookies last for one year.

If you visit our login page, a temporary cookie is set to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we set cookies to store login details and display preferences:

  • Login cookies last for two days
  • Screen options cookies last for one year
  • Selecting “Remember Me” extends login persistence to two weeks
  • Logging out removes login cookies

If you edit or publish content, an additional cookie is stored in your browser. This cookie contains no personal data and simply records the post ID of the edited content. It expires after one day.

  1. Embedded Content from Other Websites

Pages on this site may include embedded content such as videos, images, articles, or other media.

Embedded content from other websites behaves in the same way as if you had visited those websites directly. These external websites may collect data about you, use cookies, embed third-party tracking technologies, and monitor your interaction with their content, including tracking interactions if you are logged into those services.

  1. Analytics and Digital Advertising

We may use analytics and digital advertising tools to better understand website usage and improve our services.

These tools may include:

  • Google Analytics
  • Google Ads
  • Meta Pixel (Facebook/Instagram)
  • Other similar tracking and advertising technologies

These services may collect information such as pages visited, time spent on the site, device information, and user interactions for reporting, analytics, and advertising optimisation purposes.

  1. Who We Share Your Data With

We do not sell or rent personal information.

We may disclose personal information to:

  • Trusted service providers who assist in operating our business (including CRM systems, IT providers, marketing platforms, and hosting services)
  • Government authorities, regulatory bodies, or law enforcement where required or authorised by law
  • Third-party service providers engaged for spam detection, analytics, or digital advertising

All third-party providers are required to handle personal information in accordance with applicable privacy laws.

  1. How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely to support automated approval of follow-up comments.

For registered users (if applicable), we retain the personal information provided in their user profiles. Users may access, update, or delete their personal information at any time (except for their username). Website administrators may also access and manage this information.

We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by law, including under applicable real estate, taxation, and record-keeping obligations.

  1. Your Rights Over Your Data

Under the Australian Privacy Principles, you may request:

  • Access to the personal information we hold about you
  • Correction of inaccurate, outdated, or incomplete information
  • Deletion of personal information (where legally permitted)
  • A copy of your personal data in a portable format

We may need to retain certain information where required for legal, regulatory, or legitimate business purposes.

Requests can be made using the contact details provided on our website.

  1. Where We Send Your Data

Visitor comments may be processed through automated spam detection services.

In some cases, personal information may be processed or stored using secure third-party cloud or software providers located in Australia or overseas. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.

  1. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures include secure systems, access controls, encryption where appropriate, and staff confidentiality obligations. However, no method of electronic transmission or storage is completely secure.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or technology.

The latest version will always be published on this page with an updated effective date.